DreamVegas Privacy Policy

At Dream Vegas, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at dreamvegas.com. By using our services — including our casino games, sportsbook, or loyalty programmes — you acknowledge that you have read and understood this policy. We are operated by White Hat Gaming Limited, a company registered in Malta (company reg. no. C73232), with a registered office at 85 St John Street, Valletta, VLT1165, Malta. We hold dual licences: a UK Gambling Commission licence (account number 52894) and a Malta Gaming Authority licence (MGA/B2C/370/2017), ensuring we meet the highest standards of data protection across all regulated markets.

1. Who We Are

Here at DreamVegas, we act as the data controller responsible for your personal information. Our platform operates across multiple regulated markets, including the United Kingdom, Malta, Canada, New Zealand, and other jurisdictions where we are lawfully licensed. If you have any questions about how we handle your data, you can reach our support team at support@dreamvegas.com or via 24/7 live chat. We are fully compliant with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and all applicable data protection laws in the territories where we operate.

2. Information We Collect

When you register and use our Dream Vegas online casino services, we may collect the following types of personal data:

2.1 Registration and Account Data

• Your full name, date of birth, and gender
• Your email address, phone number, and home address
• Your username, password, and account preferences
• Your chosen currency (EUR, GBP, USD, CAD, NZD, or other supported currencies)

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers for Skrill, Neteller, etc.)
• Deposit and withdrawal history, including Dream Vegas withdrawal times and transaction records
• Bonus usage, including Dream Vegas welcome bonus claims, free spins activity, and promo code redemptions

2.3 Identity Verification Data (KYC)

• Government-issued photo ID (passport, driving licence)
• Proof of address documentation
• Source of funds and enhanced due diligence materials where required by law

2.4 Technical and Usage Data

• IP address, browser type, and device information
• Log data, session duration, and pages visited
• Gaming activity, including slots played, live casino sessions, and DreamVegas sports betting interactions

3. How We Use Your Information

At DreamVegas Casino, we use your personal data for the following lawful purposes:

• Account management: To process your Dream Vegas login, manage your account, and provide access to our full game library of 2,500+ slots and live casino titles.
• Legal compliance: To verify your identity under KYC requirements, comply with anti-money laundering (AML) obligations, and adhere to responsible gambling regulations across the UK, Malta, Canada, and other regulated markets.
• Service delivery: To process deposits and withdrawals, apply Dream Vegas bonus offers, manage Dream Vegas promotions, and award loyalty points through the Vegas Loyalty Club.
• Customer support: To respond to your queries via live chat or email and resolve any issues related to your account.
• Marketing (where consent is given): To send you information about Dream Vegas casino bonuses, Dream Vegas promotions, free spins offers, and tournaments — including Dream Vegas 50 free spins deals — by email or other channels. You may opt out at any time.
• Security and fraud prevention: To monitor for suspicious activity, protect our platform, and safeguard all players using our Dream Vegas real money services.
• Analytics and improvement: To understand how players interact with our platform and improve the Dream Vegas app experience across desktop and mobile web.

4. Legal Basis for Processing

Our Dream Vegas Casino platform processes your data on the following legal grounds:

• Contractual necessity — processing required to fulfil our service agreement with you
• Legal obligation — compliance with UKGC, MGA, and applicable national law (including GamStop compliance for our Dream Vegas UK players)
• Legitimate interests — fraud prevention, security monitoring, and platform improvement
• Consent — for marketing communications and optional data uses, where you have explicitly opted in

5. Data Sharing and Third Parties

We at DreamVegas do not sell your personal data. However, we may share it with trusted third parties in the following circumstances:

• Payment processors: To handle deposits and withdrawals via Visa, Mastercard, Maestro, Apple Pay, Paysafecard, Skrill, and Neteller
• Identity verification providers: To conduct KYC checks as required under our UKGC and MGA licences
• Game and technology providers: Including Evolution, Ezugi, NetEnt, Microgaming, and 90+ other software partners who power our casino and live dealer titles
• White Hat Gaming group companies: We share infrastructure with sister brands on the White Hat Gaming platform, but your data is not shared for their independent marketing without your consent
• Regulatory authorities: Including the UK Gambling Commission and Malta Gaming Authority, as required by law
• Analytics and marketing tools: To measure campaign performance and improve our Dream Vegas online casino experience

6. Data Retention

We retain your personal information for as long as your account remains active and for such additional periods as required by law. Under UKGC and MGA regulations, we are generally required to retain certain records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

7. Your Rights

Depending on your location — including if you are a Dream Vegas UK player or are located within the EU/EEA — you may have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request corrections to inaccurate or incomplete data
• Right to erasure — to request deletion of your data, subject to legal retention obligations
• Right to restriction — to limit how we process your data in certain circumstances
• Right to portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent — at any time, for processing activities based on your consent

To exercise any of these rights, please contact us at support@dreamvegas.com. We will respond within the timeframes required by applicable law (typically within 30 days).

8. Cookies and Tracking Technologies

Our DreamVegas platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse usage patterns. These include essential cookies required for Dream Vegas login functionality, as well as analytical and marketing cookies (used only with your consent). You may manage your cookie preferences through our cookie consent tool or your browser settings. For full details, please refer to our separate Cookie Policy.

9. Security

We take the security of your personal data seriously. At Dream Vegas Casino, we implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include SSL encryption, secure server infrastructure, and strict access controls. While we take every reasonable precaution, no method of transmission over the internet is entirely risk-free, and we encourage you to use a strong, unique password for your Dream Vegas account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our DreamVegas Casino platform. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please contact us at support@dreamvegas.com. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority — such as the Information Commissioner's Office (ICO) in the UK, or the Office of the Information and Data Protection Commissioner (IDPC) in Malta.